William W. Whitten, Jr. MCITP
William W. Whitten, Jr. MCITP


Consummate, thorough, and reliable Microsoft Certified Professional, offering advanced skills in proficient deployment, configuration, maintenance, and monitoring of active network equipment. Specializing in wholesale and retail environment; with demonstrated expertise in maintaining overall network integrity, security, server deployment, and connectivity. Keen and skillful troubleshooter, with innate ability to manage multiple tasks, build teams, foster teamwork, and determine cost-efficient solutions to procedural issues and complex IT needs.


• System Architecture and Network Design
• Software Installation and Upgrades
• Budget Management
• Network Security and Upgrades
• Project Management
• Installation and Migration
• Requirements Gathering
• Vendor Relations
• Documentation
• Team Management


 Server/Network Administration
 Training
 Ecommerce site creation
 Microsoft Server 2000/2003/2008/2012/2016
 Baramundi Management Suite 
 Citrix XenServer
 Active Directory

 Windows 98/2000/XP/Vista/7/8/10
 Crystal Reports
 Sage Software Sage 100 ERP, Sage 500 ERP
 Microsoft Office 2010 (Word, Excel, Access, and Outlook)
 Adobe Acrobat X Pro



Professional Services Engineer - Square 9 Softworks - New Haven, Ct - October 2015 - Present

Systems Administrator - Eckert & Ziegler BEBIG, Inc - Oxford, Ct - April 2014 - October 2015

  • Supplies end user support and oversees concerns related to Crystal Reports, Sage 500 ERP, Office 2010, endpoint security and data analysis.
  • Phone system administration and maintenance
  • Supports NY & CT offices for data, voice & video services
  • Assists Berlin IT with remote support for US field personnel
Systems Administrator - Biocompatibles, Inc. - Oxford, Ct - 2011 - March 2014
  • Supplying end user support and oversees concerns related to Crystal Reports, MAS 500, Office 2010, end point security and data analysis.
  • Developed integration plan for new customer expansion into MAS 500 for LC Bead distribution project.
  • Designed a data collection plan for the Porzio AggregateSpendID, a process of capturing, evaluating and reporting healthcare provider interactions required by the Physicians Payment Sunshine Act ("Sunshine Act").
  • Integrating sales history data transfer from MAS 500 to Veeva CRM.
  • Assiisted with the design of the new Biocompatibles product labels with the Director of Quality & Regulatory Affairs.
IT Manager Specialty Lighting Group - Centerbrook, CT ▪ 2008–2011 

 Support and maintain efficient business operations through proficient administration of Microsoft Server 2003/2008 and Microsoft Exchange

 Ensure system security through regular backup maintenance

 Manage and maintain Citrix Systems to broaden system connectivity and response time

 Administer and maintain MAS 200 support and maintenance

 Conduct training on MAS 200, Office 2010, and XP Pro/Windows 7 in support of staff’s technical development

 Ramped up sales by 25% through maximization of functions of Ecommerce Webmaster

 Improved business data analysis procedures through effective design of Crystal Reports

Technical Services - Computer Management Services — Westbrook, CT ▪ 2001–2008

 Provided help desk support and managed issues associated with MAS 90/200, Office, Windows, and networks
 Determined user needs and requirements to perform appropriate software installations and configurations, including MAS 200/90 software; along with performing Beta testing for MAS 90/200/500
 Maintained network reliability and streamlined data conversions, including MAS 200 ERP, ODBC, SQL, and Access
 Improved customer service through efficient server configuration; as well as by provided consulting and training on MAS 200, workstations, and servers

Kellogg Marine Supply—Old Lyme, CT ▪ 1991–2000 

System Operator 1997–2000 
 Maintained IBM AS/400 and performed software upgrades; as well as Y2K modifications

 Handled several queries and maintained organization of job schedules

Purchasing Agent 1991–1997 

 Managed purchasing transactions for more than 100 product lines

 Acquired competitive advantage in prices through effective negotiations

 Controlled inventory and participated in yearly catalog productions


New Horizons Learning Center: 
Installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition 
Implementing and administering Microsoft Windows 2000 Network Infrastructure 
Installing, configuring, and administering Microsoft Windows 2000 Server
Metrix Learning - Skillsoft

Managing Exchange Server 2007


Monmouth College—Monmouth, IL

Lehman College, The City University of New York—Bronx, NY


Microsoft Certified IT Professional (MCITP) - 2013

Microsoft Certified Technology Specialist (MCTS) - 2013

Microsoft Certified Solutions Associate: Windows 7 (MCSA) - 2013


Crimson Masque, Monmouth College—Monmouth, IL
Board Member, Lighting Designer, Actor, Meeting House Players—Chester, CT
Charter Member, National Museum of Women in the Arts—Washington, DC
Charter Member, The Statue of Liberty- Ellis Island Foundation—New York, NY
Blood Donor, American Red Cross

Contact Me Today!

8 Chadwick Dr

Old Lyme, 06371

Phone: +1 0860 4346192 +1 0860 4346192

E-mail: skip.whitten@comcast.net